At Traveler to Traveler, customer satisfaction is our priority. Please read our Return and Refund Policy carefully before making a purchase.
1. Return Eligibility
- Returns are accepted only for items that are damaged, defective, or incorrect upon delivery.
- The item must be unused, in its original packaging, and reported within 48 hours of delivery.
2. How to Initiate a Return
- Contact us at [email protected] within 48 hours of receiving the item.
- Provide your order details and include clear images of the damaged or incorrect item.
- Our team will review the request and provide further instructions.
3. Refund Policy
- Refunds are only issued in cases of damaged, defective, or incorrect items.
- We do not offer refunds for change of mind or personal preferences.
- Refunds will be processed as a replacement item or store credit.
4. Cash on Delivery (COD) Only
- As we only accept Cash on Delivery (COD), refunds will not be processed to any other payment method.
- If a refund is approved, it will be adjusted through store credit or a replacement item.
5. Non-Returnable Items
- Used, damaged (by the customer), or altered items cannot be returned.
- Any item reported beyond 48 hours of delivery will not be eligible for return.
6. Processing Time
- Return and refund requests will be processed within 7-14 business days after approval.
- Customers will receive an update via email on the status of their request.
7. Contact Us
For any concerns regarding our Return and Refund Policy, please contact us at:
Email: [email protected]
By placing an order with Traveler to Traveler, you agree to the terms outlined in this Return and Refund Policy.