Thank you for shopping with Traveler to Traveler. We are committed to delivering your orders efficiently and securely. Please read our Shipping Policy carefully to understand our terms and conditions regarding shipping and delivery.
1. Shipping Availability
We currently ship to select locations. Please check our website or contact our support team to confirm if we deliver to your area.
2. Processing Time
- Orders are typically processed within 2-5 business days after placement.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Method & Delivery Time
- We use reliable courier services for all deliveries.
- Estimated delivery time is 5-14 business days, depending on your location.
- Unexpected delays due to weather conditions, holidays, or logistical issues may occur. We appreciate your patience.
4. Cash on Delivery (COD) Only
- We accept Cash on Delivery (COD) only. No other payment methods are accepted.
- Customers must have the exact amount ready at the time of delivery.
- Failure to pay upon delivery may result in order cancellation and restrictions on future orders.
5. Shipping Fees
- Shipping fees vary based on the delivery location and order size.
- Any applicable shipping fees will be displayed at checkout.
6. Order Tracking
- Once your order is shipped, you will receive a tracking number (if available) to monitor your package.
- If you do not receive tracking information, please contact us at [email protected].
7. Failed Delivery Attempts
- If the delivery attempt fails due to the recipient’s unavailability or incorrect address, our courier may attempt a second delivery.
- If the second attempt also fails, the order will be canceled.
8. Damaged or Missing Items
- If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with supporting photos.
- Claims for missing or damaged items will be reviewed, and a resolution will be provided accordingly.
9. Contact Us
For any questions or concerns regarding our Shipping Policy, please contact us at:
Email: [email protected]
By placing an order with Traveler to Traveler, you agree to the terms outlined in this Shipping Policy.